Frequently Asked Questions
Everything you need to know about your Bonpoint experience.
What is the standard delivery time for orders?
Standard shipping typically takes 3 to 5 business days. For express delivery, orders placed before 12 PM CET are processed the same day and usually arrive within 24 to 48 hours.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier’s website to monitor your shipment's progress.
What is your return policy?
You may return any unworn and unwashed items with original tags attached within 30 days of receipt. Returns can be initiated through our online portal or at any of our flagship boutiques.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal and Apple Pay for a secure checkout.
How do I ensure I choose the right size for my child?
We provide a detailed Size Guide on every product page. If you are between sizes, we generally recommend choosing the larger size to ensure a comfortable fit as your child grows.
Are your materials sustainably sourced?
Bonpoint is committed to exceptional craftsmanship and quality. We prioritize natural fibers such as organic cotton, wool, and silk, working closely with certified suppliers to ensure ethical production standards.